Effective Date: May 23, 2024
1. Introduction
Welcome to New Horizon Tours. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, newhorizontours.com, and use our services. It also outlines your rights and how you can exercise them under the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller responsible for your personal data is: New Horizon Tours Dollardpad 28 Email: tours@str-newhorizon.com
3. Data Collection
We collect the following types of personal data from you:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Payment Information: Credit card details and billing address.
- Booking Information: Details of tours booked, preferences, and special requirements.
- Technical Data: IP address, browser type, and operating system.
- Usage Data: Information about how you use our website and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
4. Data Usage
We use your personal data for the following purposes:
- To Provide Services: To process your bookings and deliver the services you have requested.
- Customer Support: To respond to your inquiries and provide customer support.
- Payment Processing: To process payments and manage transactions.
- Personalization: To tailor our services and offers to your preferences.
- Marketing: To send you promotional materials and offers, subject to your consent.
- Website Improvement: To analyze how our website is used and improve its functionality.
- Legal Obligations: To comply with legal obligations and protect our legal rights.
5. Data Sharing
We do not sell your personal data to third parties. However, we may share your data with:
- Service Providers: Third-party service providers who assist us in operating our website and delivering services (e.g., payment processors, email marketing services).
- Legal Authorities: Law enforcement or regulatory authorities if required by law.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
6. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Your data is stored securely on our servers and is accessible only to authorized personnel.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your data under certain conditions.
- Right to Data Portability: You can request to receive your data in a structured, commonly used format.
- Right to Object: You can object to the processing of your data for direct marketing purposes.
- Right to Withdraw Consent: You can withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at tours@str-newhorizon.com.
9. Cookies
Our website uses cookies to enhance your browsing experience and provide personalized services. For detailed information on the cookies we use and how to manage them, please refer to our Cookie Policy.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
New Horizon Tours Dollardpad 28 Email: tours@str-newhorizon.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
12. Legal Basis for Processing
We rely on the following legal grounds to process your personal data:
- Contractual Necessity: Processing your data is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Consent: Where you have given explicit consent to process your personal data for specific purposes.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.
13. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We will ensure that any such transfers are subject to appropriate safeguards, such as standard contractual clauses approved by the European Commission, to protect your data.
14. Complaints
If you are not satisfied with our response to your request or believe that your data is not being processed in accordance with the law, you have the right to lodge a complaint with a supervisory authority, particularly in the EU Member State where you reside, work, or where the alleged infringement took place.
Thank you for choosing New Horizon Tours. We are committed to protecting your privacy and ensuring a safe online experience.